NOVTEL  NEWSLETTER  NO.8

18/05/2010

NOVTEL  RELATIONS  MANAGEMENT  SYSTEM (RM) FOR EFFECTIVE CONTROL OF BUSINESS CORRESPONDENCE  AND  BUSINESS OPERATIONS

1.  INTRODUCTION

This is a call to all Managers experiencing difficulties to control their business correspondence (incoming and outgoing) as well as their business operations.    Successfull Managers know that precision control over correspondence and operations is the centre of growth and financial stability.    It is usually not possible to keep track of all communication activities of staff members especially communication regarding queries and problems experienced by clients.

As far as business operations are concerned the integration of business data is vital.   Business data is inter alia used by the sales department. (including cash and credit sales), the transport and delivery divisions and the marketing and research divisions.    The Administration section will off course also rely on the business data to obtain an effective administrative division.

2.   SOLUTION

The obvious solution is the NOVTEL  Relations  Management  System.   The System is divided into two sub-systems via the

. Business Correspondence System

. Business Operation System.

2.1  BUSINESS  CORRESPONDENCE  SYSTEM

The RM – system is user friendly and is able to centralize all correspondence between customers, suppliers and staff members.   Any form of correspondence like an e-mail, SMS message, a note or an ordinary letter is done perfectly and with ease.   All correspondence is immediately available to each and every staff member and of course to the Manager.   The System includes the sending of final notices and letters to Customers and the capability of  sending e-mails or SMS’s in bulk.   Only one master file is used for all correspondence activities and the program easily integrates to PASTEL accounting.

2.2   BUSINESS  OPERATION  SYSTEM

The Novtel RM System creates a data integration base.   This means that all relevant business entities use the same data system.   The advantage of the integration base is especially usable by the manage to do the following:

Draw at anytime a list of outstanding accounts;

Arrange the sending of letters of final demand to customers in arrears with their payments;

Control the Cash and Credit Sales at any time.

Evaluate the merchandise in stock;

Control all the correspondence between staff members as well as correspondence between staff members and the public;

Advise the marketing Division of problems relating to a drop in sales;

Advise the Purchasing Division about new stocks on to market;

Control the Bank and Financial Situation of the Company.

Pay attention to staff problems which are reported by the Human Relation Department;

Use the information necessary to adjust the policy of the decisions of the Company;

Compare the performance of the Company to that of similar companies;

To report in the financial Statements to whom it may concern.

3.   The  Novtel Relations Management system has proved to be an excellent time saver;   a reliable vehicle for all administration and a System without which no Manager can perform.